Privacy Policy and Data Request

Last Updated: 14 August 2026

Sukha Saree House (“Sukha Saree House”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, request customer support, subscribe to marketing communications, or otherwise interact with our services.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, when it may be shared with service providers, how we retain it, and how you can exercise applicable privacy rights.

This Privacy Policy applies to:

  • Our website: https://sukhasareehouse.com/

  • Our Shopify-powered online store

  • Customer accounts

  • Orders and checkout

  • Customer support

  • Returns, refunds and cancellations

  • Marketing communications

  • WhatsApp communications

  • Cookies and similar technologies

  • Other services operated by Sukha Saree House.

1. ABOUT SUKHA SAREE HOUSE

Business Name: Sukha Saree House
Website: https://sukhasareehouse.com/
Address: Ramamurthy Nagar, Bangalore – 560016
Email: houseofsukha1@gmail.com
Contact Number: +91 7019225384

For privacy-related questions, data requests or grievances, please use the same email address:

Privacy & Grievance Email: houseofsukha1@gmail.com

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal information.

Information You Provide Directly

This may include:

  • Full name

  • Email address

  • Mobile or telephone number

  • Shipping address

  • Billing address

  • Delivery address

  • Customer account information

  • Order information

  • Product preferences

  • Customer enquiries

  • Customer support communications

  • Reviews and feedback

  • Information voluntarily submitted through website forms

  • Marketing preferences

  • Information provided when submitting a privacy or data request.

Please provide only information that is reasonably necessary for the purpose for which you are contacting us.

3. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically through Shopify, cookies, server logs and similar technologies.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Products viewed

  • Shopping-cart activity

  • Referring website

  • General technical or approximate location information

  • Cookie identifiers

  • Analytics identifiers

  • Advertising identifiers, where applicable

  • Website interaction information.

Some information may be collected automatically to operate and secure our website, prevent fraud, understand website usage, measure advertising performance or improve our services.

Please see our Cookie Policy for additional information.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

Order Processing and Fulfilment

We may use personal information to:

  • Process purchases

  • Confirm orders

  • Process or facilitate payments

  • Prepare orders

  • Arrange delivery

  • Provide delivery updates

  • Process returns and exchanges

  • Process refunds

  • Handle cancellations

  • Provide customer support.

Customer Accounts

We may use information to:

  • Create and maintain customer accounts

  • Provide access to account functionality

  • Display order history

  • Authenticate customers

  • Maintain account security.

Customer Support

We may use information to:

  • Respond to enquiries

  • Answer product questions

  • Resolve complaints

  • Provide order assistance

  • Handle support requests

  • Communicate with customers regarding their requests.

Website Operation and Security

We may process technical information to:

  • Operate our Shopify store

  • Maintain website functionality

  • Protect the website

  • Detect fraud or abuse

  • Prevent unauthorised activity

  • Troubleshoot technical problems

  • Improve website performance.

Analytics

Where enabled and appropriately configured, analytics technologies may be used to understand how visitors interact with our website and to improve our services.

Marketing

Where you have provided the appropriate consent, or where otherwise permitted by applicable law, we may use your contact information to send promotional communications relating to:

  • New collections

  • Products

  • Discounts

  • Special offers

  • Festive promotions

  • Sales

  • Events and other promotional activities.

You may withdraw marketing consent at any time.

5. TRANSACTIONAL COMMUNICATIONS

Some communications are necessary to provide products or services you have requested.

These may include:

  • Order confirmations

  • Payment confirmations

  • Shipping notifications

  • Delivery updates

  • Refund notifications

  • Cancellation confirmations

  • Customer-support communications

  • Account-security communications.

These communications are different from promotional marketing communications.

Receiving a transactional communication does not mean that you have subscribed to promotional marketing.

6. MARKETING COMMUNICATIONS

Where appropriate consent has been provided, we may communicate with you through:

  • Email

  • SMS

  • WhatsApp

  • Other communication channels introduced by Sukha Saree House.

Marketing communications may include:

  • Promotional offers

  • Discounts

  • New collection announcements

  • Product launches

  • Festive offers

  • Sales and promotional events.

Marketing consent is optional and is not required merely to browse our website, create an account or purchase products.

Where marketing consent is requested, it should be presented separately from acceptance of our Terms & Conditions and from processing necessary to fulfil an order.

You may withdraw your marketing consent at any time.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies.

Some cookies may be necessary for:

  • Shopping-cart functionality

  • Checkout

  • Login

  • Authentication

  • Security

  • Fraud prevention

  • Website operation.

Other technologies may be used for:

  • Analytics

  • Website measurement

  • Advertising

  • Remarketing

  • Campaign measurement

  • Understanding website usage.

Where consent is required, non-essential cookies and tracking technologies should only be activated after the appropriate consent has been obtained.

Please see our Cookie Policy for more information.

8. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with service providers and other parties where reasonably necessary to operate our business, provide requested services, complete transactions, protect our website or comply with applicable law.

These may include:

Shopify

Our e-commerce website and related infrastructure are provided through Shopify.

Payment Service Providers

Payments may be processed through third-party payment service providers available during checkout.

Payment providers may process payment-related information in accordance with their own privacy policies and applicable requirements.

Delivery and Logistics Providers

We may provide relevant information such as:

  • Name

  • Phone number

  • Delivery address

  • Order information

to logistics and delivery providers so that your order can be delivered.

Technology and Service Providers

Depending on the services enabled on our website, personal information may be processed by providers supporting:

  • Email

  • SMS

  • WhatsApp

  • Analytics

  • Advertising

  • Customer support

  • Fraud prevention

  • Reviews

  • Website functionality

  • Shopify applications.

We seek to limit information shared with service providers to information reasonably necessary for their intended function.

9. ANALYTICS AND ADVERTISING

Where enabled, our website may use technologies provided by services such as:

  • Google Analytics

  • Google Ads

  • Meta advertising technologies

  • Shopify analytics

  • Other analytics or advertising services.

These technologies may process information relating to website visits, product views, shopping activity, advertising interactions or campaign performance.

The exact technologies used may change as we add, remove or modify Shopify applications and marketing services.

Please refer to our Cookie Policy for additional information.

10. INTERNATIONAL DATA PROCESSING

Some of our technology, payment, analytics, advertising, communication or other service providers may process information outside India.

Where personal information is transferred or processed outside India, we will take appropriate steps required under applicable Indian law and applicable contractual, technical or organisational safeguards.

The service providers and locations involved may change depending on the services used by our business.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

Retention purposes may include:

  • Fulfilling orders

  • Maintaining customer accounts

  • Providing customer support

  • Maintaining transaction records

  • Meeting tax, accounting or legal obligations

  • Preventing fraud

  • Resolving disputes

  • Protecting our legal rights

  • Maintaining necessary records of consent and withdrawal.

Different categories of information may be retained for different periods.

When personal information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it, subject to applicable legal, accounting, operational or dispute-related requirements.

12. YOUR PRIVACY RIGHTS

Subject to applicable law and any applicable conditions or exceptions, you may have rights relating to your personal information, including:

  • Requesting information about personal data processed by us

  • Requesting correction of inaccurate or incomplete information

  • Requesting deletion or erasure where applicable

  • Withdrawing consent where processing is based on consent

  • Raising a privacy grievance or complaint.

To exercise a privacy right, please contact:

houseofsukha1@gmail.com

Please provide sufficient information for us to understand and process your request.

We may need to verify your identity before completing certain requests in order to protect personal information against unauthorised access.

13. WITHDRAWAL OF CONSENT

Where processing is based on your consent, you may withdraw that consent.

Withdrawal of consent does not affect processing that occurred before the withdrawal.

Withdrawal may also not affect processing that is permitted or required under applicable law or processing necessary for another lawful purpose.

To withdraw consent, contact:

Email: houseofsukha1@gmail.com

For marketing communications, you may also use the unsubscribe or opt-out mechanism provided in the relevant communication.

14. PRIVACY GRIEVANCES

If you have a privacy-related concern, complaint or request, please contact us.

Privacy & Grievance Contact

Sukha Saree House
Ramamurthy Nagar, Bangalore – 560016
Email: houseofsukha1@gmail.com
Phone: +91 7019225384

Please include sufficient information about your concern so that we can review and respond appropriately.

15. DATA SECURITY

We take reasonable steps to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

Our e-commerce infrastructure uses security measures provided by our technology and service providers, including Shopify and payment service providers.

However, no internet-based system can be guaranteed to be completely secure.

We also recommend that customers:

  • Use strong and unique passwords

  • Do not share account credentials

  • Log out when using shared devices

  • Avoid providing payment credentials through email, WhatsApp or other unofficial channels

  • Contact us if they suspect unauthorised activity involving their account.

16. CHILDREN'S INFORMATION

Our website is intended for general consumers and is not specifically directed toward children.

We do not intentionally seek to collect personal information from children for purposes that are not permitted under applicable law.

If we become aware of circumstances requiring additional safeguards for children's personal data, we will take appropriate steps in accordance with applicable law.

17. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, social-media platforms or other services.

Third-party services may have their own privacy policies and terms.

We encourage you to review the privacy policies of those services before providing personal information to them.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services

  • Changes to our technology

  • Changes in applicable law

  • Changes in our data-processing practices

  • Changes to third-party services used by our website.

When we update this Privacy Policy, the revised version will be published on this page with a new "Last Updated" date.

19. CONTACT US

If you have questions regarding this Privacy Policy or the way we handle personal information, please contact us.

Sukha Saree House

Address:
Ramamurthy Nagar, Bangalore – 560016

Email:
houseofsukha1@gmail.com

Phone:
+91 7019225384

Privacy & Grievance Contact:
houseofsukha1@gmail.com

Related Policies

  • Cookie Policy

  • Marketing Consent Policy

  • Privacy Rights & Data Request

  • Terms & Conditions

  • Shipping & Delivery Policy

  • Return & Refund Policy

  • Cancellation Policy

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