Shipping and Delivery Policy

Last Updated: 13 August 2026

At Sukha Saree House, we are committed to making your shopping experience simple, reliable and convenient.

We aim to process and deliver your orders as quickly as possible while ensuring that your sarees reach you safely.

1. Delivery Locations

We currently accept orders for delivery to locations where our delivery partners provide service.

Delivery availability may vary depending on:

  • PIN code

  • Location

  • Courier availability

  • Product availability

  • Delivery partner coverage

  • Local operating conditions

If delivery is unavailable to a particular location, this may be communicated during checkout or by our customer support team.

2. Bangalore Express Delivery

For eligible locations within Bangalore, we may offer express delivery of selected products.

Estimated delivery time:

Approximately 2–4 hours

This service is subject to:

  • Product availability

  • Order confirmation

  • Delivery location

  • Distance

  • Delivery partner availability

  • Order volume

  • Weather conditions

  • Traffic conditions

  • Local restrictions

  • Other circumstances affecting delivery

The 2–4 hour timeframe is an estimated delivery window and may not be available for every PIN code or every order.

If express delivery is available for your order, the applicable delivery option or estimated delivery time will be communicated during the ordering process.

3. Standard Delivery

For locations where express delivery is not available, orders will be shipped through our available delivery partners.

The estimated delivery timeframe may vary depending on:

  • Destination

  • Courier service

  • Product availability

  • Order processing time

  • Public holidays

  • Weather

  • Operational conditions

The estimated delivery date or timeframe displayed at checkout or communicated after ordering should be treated as an estimate unless expressly stated otherwise.

4. Order Processing

Orders are normally processed after successful order placement and payment confirmation, subject to product availability.

Processing may include:

  1. Order verification

  2. Product availability confirmation

  3. Quality checking

  4. Packaging

  5. Handover to the delivery partner

Orders may take additional time to process during:

  • Festive periods

  • Sales events

  • High-demand periods

  • Public holidays

  • Unforeseen operational disruptions

5. Shipping Charges

Shipping charges, if applicable, will be displayed during the ordering process or at checkout.

Shipping charges may vary based on:

  • Delivery location

  • Delivery method

  • Order value

  • Promotional offers

  • Express delivery availability

  • Other applicable conditions

Where free shipping is offered, the eligibility conditions will be communicated as part of the relevant offer.

6. Delivery Tracking

Where tracking is available, we may provide tracking information through:

  • Email

  • SMS

  • WhatsApp

  • Customer account

  • Delivery partner tracking system

  • Other applicable communication channels

Tracking information may take some time to become active after the shipment has been handed over to the delivery partner.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

Please carefully check:

  • Customer name

  • House/flat number

  • Building name

  • Street

  • Area

  • City

  • State

  • PIN code

  • Mobile number

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

Additional delivery charges may apply if a shipment needs to be re-routed or re-delivered due to incorrect information provided by the customer.

8. Changing the Delivery Address

If you need to change your delivery address after placing an order, contact us as soon as possible.

Email: houseofsukha1@gmail.com
Phone: +91 7019225384

We will try to accommodate the request where the order has not yet been dispatched.

Once an order has been handed over to the delivery partner, changing the delivery address may not always be possible.

9. Failed Delivery

A delivery may be unsuccessful if:

  • The recipient is unavailable

  • The address is incorrect

  • The PIN code is incorrect

  • The phone number is unreachable

  • The recipient refuses delivery

  • The delivery location is inaccessible

  • The delivery partner is unable to complete delivery

The delivery partner may make additional delivery attempts where applicable.

If delivery cannot be completed, the order may be returned to us.

Additional shipping or re-delivery charges may apply in certain circumstances.

10. Customer Availability

For certain deliveries, customers may need to be available at the delivery address to receive the order.

Please keep your registered mobile number accessible around the expected delivery time.

Our delivery partner may contact you to coordinate delivery.

11. Delivery Delays

We make reasonable efforts to deliver orders within the estimated timeframe.

However, delays may occur because of circumstances outside our reasonable control, including:

  • Heavy traffic

  • Severe weather

  • Natural disasters

  • Public holidays

  • Local restrictions

  • Courier delays

  • Technical problems

  • High order volumes

  • Incorrect address information

  • Customer unavailability

  • Events beyond our reasonable control

Where we become aware of a significant delay, we may contact you using the contact information associated with your order.

12. Damaged Package

If the outer package appears visibly damaged at the time of delivery, please:

  1. Take photographs or video of the package before opening it, where possible.

  2. Record the condition of the package.

  3. Contact us as soon as reasonably possible.

  4. Provide your order number and relevant photographs/videos.

If you receive a damaged, defective, or incorrect product, please contact us immediately with your order details.

Important: Any claim for a damaged, defective, or incorrect product will be considered only if a clear, continuous, and unedited opening (unboxing) video is provided. The video must be recorded continuously from the moment the sealed package is opened.

Requests submitted without a valid opening/unboxing video may not be eligible for an exchange.

 

Email: houseofsukha1@gmail.com

Phone: +91 7019225384

We will review the matter in accordance with our Return, Refund & Exchange Policy.

13. Incorrect or Missing Product 

If you receive:

  • The wrong product

  • An incorrect size, where applicable

  • A missing item

  • A product different from the ordered product

please contact us as soon as reasonably possible.

Please provide:

  • Order number

  • Description of the issue

  • Photographs/videos where requested

  • Packaging information where relevant

 

We will review the issue and provide an appropriate resolution in accordance with our applicable policies.

14. Delivery Confirmation

A delivery may be confirmed using information provided by the delivery partner, including:

  • Delivery scan

  • OTP confirmation

  • Recipient confirmation

  • Delivery photograph, where applicable

  • Other delivery verification methods

Once an order is shown as delivered, please contact us promptly if you believe the order has not been received.

17. Product Availability and Shipping

If an ordered product becomes unavailable before dispatch due to an inventory or operational issue, we will contact the customer where reasonably possible.

Depending on the circumstances, we may offer:

  • An alternative product

  • A revised delivery option

  • Cancellation

  • Refund of the affected amount

18. Shipping During Sales and Festive Periods

During periods of high demand, including:

  • Diwali

  • Dussehra

  • Wedding seasons

  • Festive sales

  • Special promotions

  • New collection launches

order processing and delivery may take longer than normal.

Where applicable, updated delivery estimates may be communicated during checkout or after order confirmation.

19. Contact Us About Your Delivery

For questions regarding your order or delivery, please contact:

Sukha Saree House

Email: houseofsukha1@gmail.com

Phone: +91 7019225384

Please keep your order number available when contacting us.

20. Privacy and Delivery Information

To fulfil an order, we may provide necessary customer information to delivery and logistics providers.

This may include:

  • Customer name

  • Mobile number

  • Delivery address

  • Order information

This information is used for purposes such as:

  • Order fulfilment

  • Delivery

  • Delivery communication

  • Shipment tracking

  • Resolving delivery issues

For additional information about how we process personal data, please see our Privacy Policy & DPDP Privacy Notice.

21. Changes to This Shipping Policy

We may update this Shipping & Delivery Policy from time to time.

Changes may be made due to:

  • Changes in delivery partners

  • Changes in delivery coverage

  • Changes in shipping charges

  • Changes in delivery services

  • Operational changes

  • Changes in applicable law

The latest version will be published on this page with the revised "Last Updated" date.

22. Contact Information

Sukha Saree House

Address: Ramamurthy Nagar, Bangalore, 560016

Email: houseofsukha1@gmail.com

Phone: +91 7019225384

Website: https://sukhasareehouse.com/

 

© Sukha Saree House. All rights reserved.

we believe shopping for a saree should be simple, enjoyable, and stress-free. Whether you need a saree urgently in Bangalore or want it delivered anywhere in India, we're dedicated to providing a fast, reliable, and delightful shopping experience.

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