Last Updated: 13 August 2026

Welcome to Sukha Saree House.

These Terms & Conditions govern your access to and use of https://sukhasareehouse.com/ and your purchase of products from Sukha Saree House.

By accessing our website, creating an account, placing an order or purchasing our products, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order.

1. About Sukha Saree House

Business Name: Sukha Saree House
Website: https://sukhasareehouse.com/
Location: Ramamurthy Nagar, Bangalore, 560016
Customer Support Email: houseofsukha1@gmail.com
Customer Support Phone: +91 7019225384

For questions regarding these Terms & Conditions, please contact us using the details above.

2. Use of Our Website

You may use our website for lawful purposes only.

You agree not to:

• Use the website for fraudulent or unlawful activities

• Attempt to gain unauthorized access to our website or systems

• Interfere with website functionality

• Introduce malicious software or harmful code

• Copy or reproduce website content without permission

• Misuse customer accounts

• Submit false or misleading information

• Use automated systems to improperly access or collect information from the website

• Attempt to interfere with another customer's use of the website

We reserve the right to restrict or terminate access where we reasonably believe that the website is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, prices and other information displayed on our website are accurate.

However:

• Actual colors may vary depending on your device or screen settings.

• Product photographs may vary slightly from the actual product.

• Handwoven, handcrafted or traditionally produced products may contain natural variations.

• Minor variations in weave, texture, color or finish may occur and may not necessarily constitute a defect.

Such characteristics may form part of the nature and uniqueness of certain sarees and textile products.

4. Product Availability

All products are subject to availability.

We may:

• Limit quantities available for purchase

• Discontinue products

• Change product specifications

• Correct product information

• Remove products from the website

• Refuse or cancel an order where reasonably necessary

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate resolution, which may include a refund where applicable.

5. Prices

Product prices are displayed on the website in Indian Rupees (INR), unless otherwise stated.

We reserve the right to change prices at any time.

A price change will not normally affect an order that has already been accepted and confirmed, except where an obvious pricing error has occurred.

Where applicable, taxes, shipping charges or other applicable charges will be displayed during the purchasing process.

6. Pricing Errors

Although we take reasonable care when displaying prices, descriptions and other information, errors may occasionally occur.

If a product is displayed at an obviously incorrect price due to a technical or human error, we may cancel the affected order.

If payment has already been made for an order that is cancelled due to such an error, the amount paid for the cancelled order will be refunded using the applicable payment method or another appropriate method.

7. Placing an Order

To place an order, you may be required to provide information such as:

• Name

• Mobile number

• Email address

• Billing address

• Shipping address

• Payment information

• Other information required to complete the transaction

You are responsible for ensuring that the information provided is accurate and complete.

Incorrect delivery information may result in delivery delays, failed delivery or additional delivery charges.

8. Order Acceptance

Submitting an order does not necessarily mean that the order has been accepted.

After you place an order, you may receive an order acknowledgement or confirmation.

We reserve the right to cancel or decline an order where reasonably necessary, including circumstances involving:

• Product availability

• Pricing errors

• Suspected fraudulent activity

• Incorrect information

• Payment issues

• Delivery limitations

• Technical errors

• Unusual or potentially abusive ordering activity

If we cancel an order after payment has been received, we will provide an appropriate refund where applicable.

9. Order Confirmation

Once an order is successfully placed, we may send an order confirmation to the email address or mobile number provided by you.

The confirmation may include:

• Order number

• Products ordered

• Quantity

• Price

• Delivery details

• Payment information/status

• Other transaction details

Please review the confirmation and contact us as soon as possible if any information appears incorrect.

10. Payment

We may provide payment options through third-party payment service providers.

Available payment methods may change from time to time.

You agree to provide accurate payment information and to use a payment method that you are authorized to use.

Payment may be declined or an order may be placed on hold where:

• Payment fails

• Payment information is incorrect

• Fraud prevention systems identify suspicious activity

• The payment provider declines the transaction

• Additional verification is required

Payment information may be processed by the relevant payment provider in accordance with its own terms and privacy policy.

11. Delivery and Shipping

We will arrange delivery to the address provided during checkout, subject to the applicable shipping policy and service availability.

Delivery times shown on the website are estimates unless specifically stated otherwise.

Delivery may be affected by:

• Weather

• Natural events

• Public holidays

• Courier delays

• Incorrect address information

• Customer unavailability

• Operational disruptions

• Events outside our reasonable control

Please refer to our Shipping Policy for additional information.

12. Delivery Address

You are responsible for providing a complete and accurate delivery address.

Please ensure that the following information is correct where applicable:

• Name

• House/building number

• Street

• Area

• City

• State

• PIN code

• Mobile number

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

13. Returns, Refunds and Exchanges

Returns, refunds and exchanges are subject to our Return, Refund & Exchange Policy.

Before placing an order, please review that policy carefully.

Certain products may not be eligible for return or exchange due to their nature, condition, hygiene considerations, customization or other stated restrictions.

Where a refund is approved, the refund process and timeline will depend on the applicable payment method and payment service provider.

15. Customer Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You should:

• Keep your password confidential

• Use a strong password

• Avoid sharing account credentials

• Notify us if you suspect unauthorized access

You are responsible for activities carried out through your account unless caused by circumstances outside your reasonable control.

We may restrict or terminate accounts involved in fraudulent, abusive or unlawful activity.

16. Personal Data and Privacy

When you use our website or purchase our products, we may process personal data such as:

• Name

• Email address

• Mobile number

• Billing address

• Shipping address

• Order information

• Customer support communications

• Technical information

• Other information necessary to provide our services

Our processing of personal data is described in our Privacy Policy & DPDP Privacy Notice.

Please review the Privacy Policy for information about:

• Personal data collection

• Purposes of processing

• Consent

• Data sharing

• Data retention

• Data security

• Data Principal rights

• Privacy grievances

• Consent withdrawal

17. Cookies

Our website may use cookies and similar technologies for:

• Essential website functionality

• Shopping cart functionality

• Login

• Security

• Analytics

• Performance

• Marketing and advertising, where applicable

Please refer to our Cookie Policy for more information.

18. Intellectual Property

Unless otherwise stated, the content on this website is owned by or licensed to Sukha Saree House.

This may include:

• Brand names

• Logos

• Product photographs

• Product descriptions

• Website design

• Graphics

• Text

• Videos

• Images

• Illustrations

• Other website content

You may not reproduce, modify, distribute, publish, sell or commercially exploit our content without prior written permission.

Unauthorized use of our intellectual property may violate applicable laws.

19. Product Images

Product images are provided for illustration and product identification purposes.

We make reasonable efforts to ensure that images accurately represent products.

However, differences may occur due to:

• Lighting

• Photography conditions

• Screen settings

• Device displays

• Natural variations in textiles

Such differences do not automatically mean that the product is defective.

20. Reviews and User Content

If you submit reviews, photographs, comments or other content to us, you agree that:

• The content is truthful and based on your genuine experience.

• You have the right to submit the content.

• The content does not violate another person's rights.

• The content does not contain unlawful, abusive or defamatory material.

• The content does not contain malicious software or harmful material.

We may remove content that violates our policies or applicable law.

Where you voluntarily provide content for publication, you grant us permission to use that content for reasonable business, marketing or promotional purposes, subject to applicable law.

21. Promotions and Discounts

Promotional offers may be subject to additional terms.

These may include:

• Validity period

• Minimum purchase value

• Product exclusions

• Quantity limitations

• One-time-use restrictions

• Customer eligibility

• Other stated conditions

Where promotional terms conflict with these general Terms & Conditions, the specific promotional terms will apply to that promotion.

22. Third-Party Links and Services

Our website may contain links to or integrations with third-party services.

These may include:

• Payment providers

• Delivery providers

• Social-media platforms

• Analytics providers

• Marketing services

• Other third-party services

We are not responsible for the content, availability, privacy practices or security practices of third-party websites or services.

You should review their applicable terms and privacy policies.

23. Website Availability

We aim to keep our website available and functioning properly.

However, the website may occasionally be unavailable due to:

• Maintenance

• Technical issues

• Server problems

• Security incidents

• Internet or network failures

• Third-party service interruptions

• Events outside our reasonable control

We do not guarantee uninterrupted or error-free access to the website.

24. Limitation of Liability

To the extent permitted by applicable law, Sukha Saree House will not be responsible for losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Nothing in these terms limits rights or protections that consumers are entitled to under applicable law.

25. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters

• Severe weather

• Fire

• Flood

• Government restrictions

• Strikes

• Transport disruption

• Internet or technology failures

• Public emergencies

• Acts of third parties

• Other events beyond our reasonable control

We will make reasonable efforts to minimize the impact of such events.

26. Fraud and Misuse

We reserve the right to investigate and take appropriate action against suspicious or fraudulent activities.

This may include:

• Multiple fraudulent orders

• Payment fraud

• Abuse of promotional offers

• False refund claims

• Chargeback abuse

• Misuse of customer accounts

• Attempts to interfere with website operations

Where appropriate, we may cancel affected orders and restrict access to our services.

27. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Nothing in these Terms & Conditions is intended to remove or restrict any mandatory consumer rights available to you under applicable law.

28. Disputes

If you have a concern regarding an order or service, we encourage you to contact us first so that we can attempt to resolve the issue.

You can contact:

Email: houseofsukha1@gmail.com
Phone: +91 7019225384

Where a dispute cannot be resolved through customer support, it may be addressed through the appropriate legal or dispute-resolution mechanism available under applicable law.

29. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes may be made because of:

• Changes to our products or services

• Changes to our website

• Changes to our business practices

• Changes to applicable law

• Changes to payment or delivery services

• Other operational requirements

The updated Terms & Conditions will be published on this page with a revised "Last Updated" date.

Your continued use of the website after an update may be subject to the updated terms, to the extent permitted by applicable law.

30. Contact Us

For questions regarding these Terms & Conditions, orders or our services:

Sukha Saree House

Address: Ramamurthy Nagar, Bangalore, 560016

Email: houseofsukha1@gmail.com

Phone: +91 7019225384

Website: https://sukhasareehouse.com/

31. Privacy and Grievance Contact

For privacy-related requests or grievances concerning personal data, please contact:

Privacy & Grievance Email: houseofsukha1@gmail.com

You may contact us regarding:

• Access to personal data

• Correction

• Erasure

• Withdrawal of consent

• Privacy concerns

• Data-processing complaints

• Other privacy-related matters

We will handle applicable requests in accordance with applicable law.

© Sukha Saree House. All rights reserved.